Privacy Policy

Our Privacy and Cookie Policy

New Life Wellbeing, ("New Life Wellbeing," "we, us, our") is a support outfit aimed at creating a hub for our community of expectant mums. We have one of the most experienced postnatal recovery provisions around. New Life Wellbeing offers expectant mothers "Postnatal Wellbeing" through SMG for aftercare.

We aim to enable new mums to feed into our network for support and access across the services…

This privacy policy describes how your data is obtained, processed and forwarded and what your rights are in respect of your personal data.

Collecting your data

Our main aim is to facilitate the customers request process, and match our clients' requests and requirements to our support or recovery process. In order to fulfil our legal and business obligations we procure personal information you make available to us when visiting our Website.

This information is used to improve the services we offer to you and to analyse and remedy any defects. In order to use our services, you may be asked to provide us with your personal data such as your title, your name, your email address and telephone number, and in some cases your company or business details. Furthermore you have the opportunity to submit your request with an upload for visual purposes on which you can describe your circumstance, or where you'll require essential support.

In the course of our provisional support or recovery process we may also store certain information that may be of importance for a successful support process.

How do we use your data

To be able to provide any of our products and services to you, your information will be retained on our database, processed and disclosed by us in the following ways:

  • To allow details of your circumstances, to be reviewed by our experts whom we feel may be interested in assisting you. Please be assured that your personal details will not be passed on to any third parties unless you have given permission to us to do so;
  • To allow you to subscribe to our "Newsletter" service. This service will allow you to receive information of the latest offers or support services via e-mail which are relevant to your circumstance and expectations. Where you are sent details of any support or post natal recovery services, you will be able to unsubscribe from such updates at any time newsletters@newlifewellbeing.com;
  • To keep you informed of information and opportunities which we think may be of interest to you;
  • To keep you updated of services provided by any third party business partners which are relevant to your sector. You can opt out at any time from such e-mails newsletters@newlifewellbeing.com;
  • To preserve our business relationship with you as a user of our website;
  • To keep you informed of the products, offers and services offered by us or our group companies via relevant marketing communications. These could include information about workshops, after school clubs that we may be arranging, new postnatal software or training sessions that may be of interest to you.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to any of our services.

Your access rights to stored data, changes and objections to the data processing

You can contact us at newsletters@newlifewellbeing.com, in the event that you:Have any queries about the information that we hold about you;

  • Wish to inform us of any changes in your information or wish to correct the information we hold about you;
  • Have any questions or requests with regard to how we process your personal data.
  • Decide at any time that you no longer wish to receive marketing emails from us or other third party group companies, please either email the above address or follow the unsubscribe link in one of our marketing email messages to you;
  • Wish to access information held about you. On request, we will provide information in writing about your information and Personal Data stored on our database and its origin;
  • Do not wish us to hold your information, you are entitled to tell us at any time and we will remove all such information as specified by you from our database in accordance with the law.

Sharing your information

We want to provide a full service as possible and support your needs. We appreciate your interest.

Hyperlinks

Our website may contain links to other websites, which are outside our control and are not covered by this policy statement. If you access other sites using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy, which most likely will differ from ours.

Data quality

We rely on you to ensure that your information is complete, accurate and current. Please do inform us promptly of any changes or inaccuracies of your information.

Data retention

We hold your data with the view to provide future support and recovery services to consolidate our relationship. In the event that this business relationship ceases we confirm that we will delete personal data in accordance with our legal obligations.

Security measures

We have appropriate technical and organisational security measures in place to ensure the security of your information and to protect it against deliberate or accidental manipulation, destruction, loss or unauthorised access.
Despite our efforts regarding security it is important to bear in mind that the internet is not a secure means of communication. Personal information communicated through the internet may be intercepted by other people. We cannot guarantee the security of personal information sent to us through this website. By using this website and entering your personal data, you accept that you use this website at your own risk.

Changes to this Policy

Any changes we make to our Cookie & Privacy Policy in future will be posted on this page. We encourage you to check the date of this policy whenever you visit our website for any updates or changes.

Cookies policy

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

What types of cookies do we use?

We use two types of cookies on our website:

1) 'Session Cookies'

These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help our website remember what you chose on the previous page, therefore avoiding having to re-enter information. On our website, these cookies do not contain personal information, and cannot be used to identify you.

2) 'Persistent Cookies'

These are cookies remain on your device after you have visited our website. These cookies help us to identify you as a unique visitor (by storing a randomly generated number).

Why do we use cookies?

To tailor our website so that it meets your specific needs, we use different technologies, including cookies, which allow us to distinguish you from other users of our website.

We use cookies:

  • To recognise and count the number of visitors and pages or various parts of a page they have visited on our site;
  • To see how visitors move around the site when they are using it, for example, we use Google Analytics, a popular web analytics service. The web analytics service uses cookies to help us to analyse how visitors use our site. This helps us to improve the way our website works, for example, by ensuring that visitors are finding what they are looking for easily. Find out more about how these cookies are used on Google's Privacy site. https://tools.google.com/dlpage/gaoptout?hl=en;
  • To improve and monitor the advertisement and marketing we offer to our visitors, based on our visitor's interest and activity.
  • Within our online application forms and search facility. Without cookies enabled our client's will not be able to use the search section of our site.

In summary, by using cookies we are able to improve your experience when you browse our website and enable us to continually improve our site and our services for you. Our cookies have been set in our browser and we will assume you are ok with them via your continuous use of our website. You can disable certain cookies as set out below. If you disable these cookies we cannot guarantee how the site will perform for you.

Managing your cookies

Enabling cookies will ensure you receive the optimum user experience from our website.

Most browsers automatically accept cookies, but you can deactivate this function at any time and set your browser to notify you whenever a cookie is sent. You can use your browser settings to block all or some cookies. Please note that if you do block all cookies you may not be able to access all or parts of our site.

Amending your cookie settings is different in different browsers, for ease, we've included instructions on amending your settings in the most popular browsers below:

How to check cookies are enabled on windows platforms

Microsoft Internet Explorer 7, 8 & 9

  • Select 'Tools' from the top menu of your browser and then select 'Internet options', then click on the 'Privacy' tab
  • Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  • Settings above Medium will disable cookies

Mozilla Firefox

  • Select 'Tools' from the top menu of your browser and then select 'Options'
  • Then select the Privacy icon
  • Click on Cookies, then select 'allow sites to set cookies'

Google Chrome

  • Select 'Tools' from the top menu of your browser and then select 'Options'
  • Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  • Now select 'Allow local data to be set'

Safari

  • Select the cog icon' from the top menu of your browser and then select 'Preferences'
  • Select 'Security and, check the option that says 'Block third-party and advertising cookies'
  • Click 'Save'

How to check cookies are enabled for apple platforms

Microsoft Internet Explorer 5.0 on OSX

  • Select 'Explorer' from the top menu of your browser and select 'Preferences' options
  • Scroll to the 'Cookies' option under Receiving Files
  • Select the 'Never Ask' option

Safari on OSX

  • Select 'Safari' from the top menu of your browser and select the 'Preferences' option
  • Click on 'Security' then 'Accept cookies'
  • Select the 'Only from site you navigate to'

Other browsers

If you are using a different browser please consult your product documentation, online help files or the browser manufactures website.

This policy was first created in November 2012.